Effective Date: December 15, 2025

Custom Home Heating (“we,” “our,” or “us”) respects your privacy and is committed to protecting it through this Privacy Policy. This policy explains how we collect, use, and safeguard information when you visit our website.

Information We Collect
We may collect limited information when you visit our website, including:

• General website usage data (pages visited, time on site, browser type)
• Anonymous traffic and interaction data
• This information does not personally identify you.

Additionally, Custom Home Heating will be collecting opt-in verbally from their customers. The customers will be able to opt in to receive messages either in person at their physical location, or over a phone call if the customer calls. When a customer is registered for the first time, they are asked to provide the phone number, and staff is trained to ask If the customer would like to opt in to SMS-based billing notifications, appointment reminders, Dispatch notification and job completion surveys. They will be verbally informed that “Message and data rates may apply”, “Message frequency may vary”, and they can “text HELP for support or more information and STOP to unsubscribe, at any time and no further messages will be sent.” They will also be informed that their information will not be shared with third parties.

By submitting our contact form and signing up for texts, you consent to receive text messages from Custom Home Heating at the number provided, including messages sent by auto dialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available) and no further messages will be sent. Reply HELP for help.

Google Analytics
We use Google Analytics to help us understand how visitors use our website. Google Analytics collects anonymous data such as:

• Pages visited
• Time spent on the site
• Device and browser information
• This data helps us improve website performance and user experience. Google may use cookies or similar technologies to collect this information. You can learn more about how Google uses data at https://policies.google.com/privacy

Cookies
Our website may use cookies to support analytics and basic functionality. You can disable cookies through your browser settings at any time.

How We Use Information
The information we collect is used solely to:

• Improve our website and services
• Understand how visitors interact with our site
• We do not sell, rent, or trade your information to third parties.

Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

Data Security
We take reasonable steps to protect the information collected on our website, but no method of transmission over the internet is 100% secure.

Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.